Frequently Asked Questions
Find the answers to your questions about the fuels we deliver, our HVAC services, and more.
Do you serve my community?
Please refer to our service area map to see if we serve your community.
Do you offer emergency service?
Yes! If your heating system won’t start or your tank is out of fuel, give us a call at (610) 485-1356, and we’ll send someone out within one day to get the heat back on in your home.
Heating Oil Delivery FAQs
What is heating oil?
Heating oil, known as oil, fuel oil, home heating oil, and HHO, is a low-viscosity liquid petroleum fuel product that is refined and used as a heat source.
Is home heating oil safe?
Yes, heating oil is a safe and non-explosive fuel source. It is fire-resistant because of its high flash point of 140 degrees Fahrenheit. It also produces visible warning signs like smoke if a heating system malfunction were to occur, meaning oil users can benefit from home security.
How do you read an oil tank gauge?
Read a tank gauge just like your car’s gas gauge: Full, ¾, ½, ¼, and Empty. You can find the small circular glass or plastic gauge on the top or side of your oil tank. Be sure to check it frequently and place an oil order before the bottom of your gauge reaches the ¼ marker.
When should I refill my tank with heating oil?
If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of home heating oil, please request a delivery when your tank is no lower than ¼ full. If you’d like us to handle your oil tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.
How does the weather affect heating oil usage?
The colder the temperatures are, the more heating oil a furnace or boiler will need to provide warmth. During the dead of winter, you will go through oil more quickly than in the spring or fall. Other factors can affect heating oil usage too, such as personal heating preference, home size, and furnace or boiler efficiency—that’s why it’s so important to frequently check your oil tank gauge.
What appliances can I use with heating oil?
What are the advantages of using home heating oil?
Heating oil has long been recognized as a safe heating fuel since it is nonexplosive. It’s also affordable, abundant, burns efficiently, and is eco-friendly.
Propane Delivery FAQs
What is propane?
Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless, and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.
Is propane safe?
Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak, can significantly reduce the risk of a propane-related hazard in your home.
One of the safety features of propane is its unique smell—rotten eggs, a skunk’s spray, or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call us at (610) 485-1356.
How do you read a propane gauge?
Your tank gauge is located on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood—insects sometimes nest there.) For your convenience and comfort, please place a propane delivery order when your gauge reaches no less than 30% full.
When should I refill my tank with propane?
If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of propane, please request delivery when your tank is no lower than 30% full. If you’d like us to handle your propane tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.
Why isn’t my propane tank filled to 100% capacity?
Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.
What appliances can I use with propane?
Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane-powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stoves, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.
What are the advantages of using propane?
As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.
Heating Service FAQs
What types of heating services do you offer?
We proudly offer heating oil and propane heating system installations, as well as maintenance for your heating system, emergency heating service, and heating service plans.
What kinds of heating equipment do you install?
Why should I upgrade my heating equipment?
If your heating equipment is 15 years old or is starting to show signs of aging, it might be time to consider an upgrade. High-efficiency oil and propane heating systems can save you as much as 30% per year on fuel costs, plus savings on repairs and breakdowns.
Do you provide annual tune-ups for heating equipment?
Yes, we do. We service, repair, and maintain oil and gas boilers, furnaces, and water heating systems of all types.
Why should I schedule an annual tune-up?
Scheduling your heating system tune-up and safety check each year can save you up to 10% on your fuel costs. It can also minimize your risk of a mid-season breakdown and help you avoid costly repairs.
What do your heating equipment service plans include?
We have a variety of service plans available for both our heating oil and propane customers. To see details about all our service plans, please visit our heating oil service plans page or our gas heating service plans page.
A/C Service FAQs
What types of A/C services do you offer?
What kinds of A/C equipment do you install?
Why should I upgrade my A/C equipment?
Modern air conditioning system manufacturers now offer more options than ever before for your summer comfort. These systems are more efficient than previous ones, and we can help you determine what equipment will best suit your cooling needs.
Do you provide annual tune-ups for cooling equipment?
Yes, we do. We service, repair, and maintain both ductless mini-split A/C systems and central A/C systems.
Why should I schedule an annual tune-up?
Scheduling your annual A/C tune-up allows us to perform a safety check on your equipment, as well as identify any small issues with your system before they become large ones. It can also minimize your risk of a mid-season breakdown and help you avoid costly repairs.
What does your A/C service plan include?
Our Cool Coverage Plan for your central A/C system includes everything you need to keep your equipment operating at peak efficiency for the entire summer. To learn more about our Cool Coverage Plan, please visit our A/C service plan page.